GDPR – Privacy Policy

The privacy of our customers, suppliers, and employees is important to us.
Every individual has the right to respect for their private and family life and to the protection of their personal data. Data protection regulations are based on fundamental human rights. Here you can read more about how we process your personal data in order to protect your privacy and personal security.

Privacy Policy

The privacy of our customers, suppliers, and employees is important to us. In our personal data processing policy, we describe what information we collect, the purposes for which it is collected, how you can maintain control over your personal data, and how you can contact us.
This Privacy Policy also covers the General Data Protection Regulation (GDPR), which has been applicable throughout the European Union since 25 May 2018.

Data Controller

We, Eljoi Corp S.L., 
are the data controller responsible for the processing of personal data.
Eljoi Corp S.L. is responsible for ensuring that personal data is processed in accordance with applicable legislation.

What Personal Data We Collect and Why

In this section, we describe the purposes for which we process personal data, the categories of personal data processed, and the legal basis for such processing for individuals interacting with us.

1. Order Management, Purchases, and Employee Administration

Personal data is processed in order to:

• Deliver a requested or purchased service (including delivery notifications or communication regarding delivery)
• Process payments
• Handle returns, complaints, and warranty matters
• Manage bookings, rescheduling, and cancellations of services
• Send communications regarding bookings and service reminders
• Manage employee administration

Categories of Personal Data Processed

We may process the following categories of personal data:

• Name
• Contact details (such as address, email address, and telephone number)
• Payment information (such as bank account details)
• Personal identification number (for example for tax deductions such as ROT)
• Customer number, supplier number, or employee number
• Payment history
• Purchase history
• Employment history
• Order information (such as the service ordered and the address where the service will be performed)
• Information you choose to provide beyond what we request, for example information that allows the service provider to prepare for the service.

We only process personal identification numbers when clearly justified by the purpose, necessary for secure identification, or when there is another legitimate reason (for example ROT administration). When possible, we use a customer number instead in order to minimize the use of personal identification numbers.
Legal basis: Performance of a contract, legal obligations, and legitimate business interests. Processing is necessary in order for us to fulfill our contractual commitments.

2. Sharing and Transfer of Personal Data

We never disclose personal data to third parties without your consent, except when required to fulfill contractual obligations or legal requirements (for example notification to electricity authorities or requests from law enforcement).
We process personal data only when necessary to fulfill the expectations of our customers, suppliers, and employees. Processing is carried out based on contractual obligations, legal obligations, and legitimate interests in accordance with applicable data protection legislation.

3. Access to and Control of Your Personal Data

We retain your personal data for as long as you have a relationship with us and for an additional period where required for the purposes described above (for example warranty periods, accounting requirements, employment legislation, or statutory limitation periods).
We are responsible for the processing of personal data related to our partners and clients. If you wish to:

• Correct inaccurate information (for example if you have changed your phone number)
• Request access to the personal data we hold about you
• Opt out of marketing communications
• Submit questions or concerns regarding our processing of personal data

please contact us by email at:
hej@eljoi.com